Returns & Exchanges

Every piece is printed and finished after you order it, so we can't restock a return — but we still want you in something that fits. Here's how it works.

Exchanges for Size

If a piece doesn't fit, email us at info@stateofresonance.ca within 14 days of delivery with your order number and the size you'd like instead. We'll send return instructions and print the replacement once the original is on its way back to us.

The garment needs to be unworn, unwashed, and in its original condition. Return shipping on a size exchange is covered by the customer; we cover the shipping on the replacement.

Damaged, Misprinted, or Wrong Item

If your order arrives damaged, misprinted, or isn't what you ordered, that's on us. Email info@stateofresonance.ca within 30 days of delivery with your order number and a photo of the issue. We'll reprint and reship it at no cost to you, and you won't need to send the original back.

Refunds

Because each piece is made to order, we don't offer refunds for change of mind. We do refund in full for any order that arrives damaged, misprinted, or incorrect, if you'd rather have your money back than a replacement. Refunds go to the original payment method and typically appear within 5–10 business days of approval.

Cancelling or Changing an Order

Orders go into production quickly. If you need to change a size, colour, or address, email us as soon as you can — we can usually catch it within the first few hours, but once a piece is printed we can't undo it.

Questions

Check the FAQ for sizing and shipping timelines, or the Size Guide before you order. Anything else, write to info@stateofresonance.ca — we usually reply within 1–2 business days.