Politique de remboursement
PRODUCTION & PROCESSING
Every garment at State of Resonance is hand-printed and embroidered to order in our local studio located in Saint-Jean-sur-Richelieu, Quebec. Because we do not use mass fulfillment centers or pre-printed inventory, please allow 3 to 5 business days for production and quality inspection before your order is shipped.
SHIPPING TIMES & ESTIMATES
Once your order has been crafted and hand-packed, it is shipped dir
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@stateofresonance.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@stateofresonance.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stateofresonance.ca.
ectly from our Quebec studio. You will receive a tracking number as soon as your package is dispatched.
- Within Canada: 2 to 7 business days.
- To the United States: 5 to 10 business days.
- International Shipping: 7 to 14 business days.
CUSTOMS & IMPORT DUTIES
For US and international orders, please note that any customs fees, import duties, or local taxes applied by the destination country are the responsibility of the customer.
RETURNS & EXCHANGES
Because each piece is custom-crafted specifically for you in a limited run, all sales are final. We do not accept returns or exchanges for sizing issues. We highly recommend reviewing our detailed size guides on the product pages before placing your order.
DEFECTIVE OR DAMAGED ITEMS
If you receive an item that is defective, damaged, or has a manufacturing print error, please contact us within 14 days of delivery at info@stateofresonance.ca with your order number and photos of the issue, and we will make it right with a replacement or refund.