Politique de remboursement
PRODUCTION & PROCESSING
Every garment at State of Resonance is hand-printed and embroidered to order in our local studio located in Saint-Jean-sur-Richelieu, Quebec. Because we do not use mass fulfillment centers or pre-printed inventory, please allow 3 to 5 business days for production and quality inspection before your order is shipped.
SHIPPING TIMES & ESTIMATES
Once your order has been crafted and hand-packed, it is shipped directly from our Quebec studio. You will receive a tracking number as soon as your package is dispatched.
- Within Canada: 2 to 7 business days.
- To the United States: 5 to 10 business days.
- International Shipping: 7 to 14 business days.
CUSTOMS & IMPORT DUTIES
For US and international orders, please note that any customs fees, import duties, or local taxes applied by the destination country are the responsibility of the customer.
RETURNS & EXCHANGES
Because each piece is custom-crafted specifically for you in a limited run, all sales are final. We do not accept returns or exchanges for sizing issues. We highly recommend reviewing our detailed size guides on the product pages before placing your order.
DEFECTIVE OR DAMAGED ITEMS
If you receive an item that is defective, damaged, or has a manufacturing print error, please contact us within 14 days of delivery at info@stateofresonance.ca with your order number and photos of the issue, and we will make it right with a replacement or refund.